Medicaid Business Process Outsourcing
Medicaid Business Process Outsourcing
Managed the transition of a Blue Cross Blue Shield (BCBS) Medicaid plan to an outsourcing vendor’s IT and business operations platform. Project scope included IT & Medicaid operations, interpretation of Medicaid contract requirements, managing contract compliance, communicating risk, and determining mitigation strategies.
Government IV&V
Government IV&V
Independent Verification and Validation engagement to assess IT risk for mission-critical business systems used by City government agencies. End goal – to assure the safety of citizens and agency personnel.
Siebel CRM
Siebel CRM
Implemented not one, not two, but THREE Siebel CRM solutions! The implementation of the enterprise Incident Tracking system was so successful – under budget and under the estimated timeline – that we also implemented an integrated CRM Call Center for the Retirement Services department and a Facilities Management Help Desk.
Healthcare Mergers and Acquisitions (M&A)
Healthcare Mergers and Acquisitions (M&A)
Managed 40+ financial project initiatives related to merger and acquisition efforts for a Preferred Provider Organization (PPO) | Healthcare Network solutions company. Projects ranged from custom application development to implementing new ERP financial systems to upgrading existing ERP systems to retiring legacy systems and converting acquired organizations to parent companies systems, to organizational change management.
EMEA PMO
EMEA PMO | Siebel Partner Relationship Management
Led the EMEA PMO for the implementation of a web-based Siebel Partner Relationship Management (PRM) system, which supported 30 countries throughout Europe, the Middle East, and Africa. The goal – standardization of a suite of business processes, systems and tools to enhance the management of channel partners for a global information technology company.
SFA Vendor Selection
SFA Vendor Selection
Managed the CRM Sales Force Automation vendor selection for a high visibility client that conducts 120,000+ book fairs annually across the US; they introduce children to exciting and imaginative stories, put free books into teachers’ hands and help schools create a community culture of reading!
