Ms. Calabro is able to combine business wants and needs with her knowledge of how systems are designed and used to create applications that exceed customer expectations and meet business objectives.

Her expertise includes the custom application development initiatives and the design and implementation of COTS/ERP solutions and workflow automation solutions. Michele is skilled in analyzing and re-engineering business processes to streamline workflows to achieve operational efficiencies.

Ms. Calabro has continued her education by taking courses in Computer Science from Montclair State University, in Business Administration from Lawrence Technological University, and in Accounting from Allegheny County Community College. Michele is also a Certified Scrum Product Owner (CSPO).

• ­Business Analysis
• ­Solution Design Architect
• Software Implementation
• Requirements Life-cycle Management
• SDLC and Release Management
• Agile & Waterfall Methodologies

• ­Business Process Modeling
• Agile Software Development
• Project and Product Management
• Quality Assurance & Testing
• System Integration
• Technical Documentation Development

• ­Business Process Improvement
• Workflow Automation
• Organizational Change Management
• Database Design & Management
• Customer Support
• Training and Mentoring

• Developed and maintained project schedules for phased deployments.
• Managed and tracked deliverables from project execution to deliverable completion; ensured completion of all deliverables per contract requirements.
• Developed and delivered weekly status updates as well as periodic updates to project executives.
• Worked with team members to identify and mitigate risk and managed issue identification and resolution.
• Managed defect tracking and resolution.
• Effectively managed communications to project stakeholders.
• Coordinated and managed project team resources, scheduled meetings, provided meeting minutes.
• Led team developing a mobile workflow automated approval application that provided users with simple to use, web and mobile interfaces to review and approve financial transactions.
• Delivered mobile workflow approval application on schedule resulting in a dramatic increase in product marketability.
• Managed project that consolidated multiple workflow automated customized financial approval applications into one standard parameter-driven version, improving implementation and client support; successfully delivered on schedule and under budget.
• Managed, designed, developed, and released a custodian hold notification solution, increasing current product capabilities.
• Led efforts to enhanced document retention and destruction functionality to implement a more granular retention model and improve workflow automated content destruction, ensuring effective content destruction that followed corporate policies.
• Led the development and deployment of automated workflow ERP applications; involved in every aspect of the System Development Life Cycle. Achieved agility and flexibility as the rules could be changed when enterprise requirements changed, without the need for software updates.
• Managed project to replace a COTS Customer Service Center application. Developed schedule, assigned resources, managed testing efforts. The application enabled R&D and Customer Support to better track customer software issues, improving customer service satisfaction. Application was successfully delivered on schedule and within budget.
• Managed all phases of Electronic Document Control implementations, including business requirements gathering, business process modeling and improvement, system integration, requirement specifications and solution development. Led cross-functional teams responsible for delivering customer solutions.

Performed Business Analysis for an organization that designs, builds, and integrates unique payment solutions for governments, utilities and courts. Analyzed and documented internal requirements, produced Business Requirements Documents. Developed User Stories and Use Cases for existing and new payment product functionality. Participated as a member of the Scrum team and assisted with the implementation of the EPX Payments Platform.

• Facilitated and managed all business analysis to solicit requirements for mobile workflow automated approval application; involved in development of system requirement specifications and every aspect of the System Development Life Cycle.
• Developed QA Test Plans, performed system testing and managed user acceptance testing for numerous individual client projects.
• Led a cross-functional team to analyze existing versions and customer requirements; designed and documented proposed solution and presented result to international field staff.
• Led requirements analysis, designed solution, developed specification,  obtained client approval, and led product development of custodian hold notification solution. Application successfully installed and used at new and existing customer sites, allowing management to ensure custodians receive and acknowledge content hold obligations.
• Worked with users to define business requirements, authored and maintained Case Management and Retention Management contextual online help initiatives for Customer Support, Professional Services, and Sales departments.
• Analyzed existing customer and prospect requirements, designed workflow solutions, developed specifications and flowcharts for development of automated workflow ERP applications.
• Led Business Analysis efforts on a project to develop a Credit and Collections application for a major insurance company. Designed solution for rule-based, automated workflow pushed work to collection agents, increasing their productivity. Application successfully delivered on schedule and within budget. Successfully developed strong customer relationship and customer reference.
• Performed as lead Business Analyst and Solution Design Architect on a project to replace a COTS Customer Service Center application; worked with users and managers in each department to elicit and analyze the requirements and write the Business Requirements Documents; delivered end- product that met all business requirements on schedule.
• Consulted for a major Wall Street bank; analyzed requirements and created reports and queries to satisfy complex requirements. Parameter-driven reports enabled users to run their own queries without having to request additional assistance.